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Want to return your GOPOWERBIKE electric bike or accessory?

Let us know what is wrong with your order and one of our specialists will contact you. We will do our best to help solve and problems you may be experiencing. 

Please contact us at


  • GOPOWERBIKE may charge up to 25% in restocking and shipping fees for returned items
  • Box must be sealed and unopened
  • Original shipping charges are non-refundable
  • Accessory/replacement part orders: Able to return up to 28 days after purchase

Before a return is sent, the customer should contact GoPowerbike at

(If possible, provide tracking number for any returned items being shipped back to us.) 

Please address your return to:


462 7th Ave 9th Floor 

Manhattan, NY 10018