Customer Service

The owners manual should be included in your box of the product purchased.

• Cleaning Your Bike: The bike should only be cleaned with a moist rag and non-corrosive cleaners. If pressure washers are used to clean the bike, then the warranty is voided!!
  
• Annual Maintenance :Your bike should be given a full tune-up by a bicycle mechanic on a yearly basis.
  
• Brake pad Maintenance: Electric bikes run at higher speeds, for this reason the brake pads normally wear down faster than a traditional non-powered bike. It is suggested that users must check brake pads regularly and replace whenever worn.
  
• Drive Train Maintenance:  A drive-train consists of the bikes pedals, cranks, chain-wheel, chain, cogs or cassettes, and the derailleur. Your electric bike must be maintained. The drive-train needs to be kept lubed and clean in order to prevent rust and wear.
  
• Cleaning the Chain on Your Bike: Use an old toothbrush with warm water to clean out all the links of the bike chain. After they are clean and dry (suggested using a cloth), use bicycle lubricant to lube up the clean links. Make sure to only use lube specific for bikes. Wipe off any excess lube with a towel or rag. If there is too much lube, the lube will attract dirt and clog up the chain. 
  

1. Check to see if your battery is powered on

2. To turn on your power and LCD Monitor, press and hold the MODE Button for two seconds.

The first couple of rides on your beautiful new GOPOWERBIKE, you may hear noise from the brakes pads. This is normal. If the wheel by your brake pads spins too freely, then we advise that you ride your bike for 30-50 miles. This allows time for the brake pads and rotors in your new bike to literally break in.

If you feel that your breaks need adjusting, follow these steps:

The brake pads can be too tight; this can be fixed by turning the knob on the brake lever by the handlebars. The brake on your left is your front brakes, and the brake on your right handlebar is your rear brake.

Do your breaks feel too tight? 

If they do, turn the silver knob clockwise (clockwise is to the right) and now try to see how the braking of the bike wheel feels. Turning the silver knob clockwise will loosen the brakes, as where turning the silver knob counter-clockwise will tighten the brakes.

If the knob is as tight as you can make it and the brakes are still rubbing and making squeaky noises, then try to adjust the pad inside the brakes. You can find the inside pad of the brakes by looking inside of the brake caliper (the disc looks that is about the size of a quarter). Use an Allen/hex key (5mm size) to adjust the disc.

To turn on the headlight of your GOPOWERBIKE, make sure that the LCD Display and the battery are both turned on.

As soon as both the LCD Display and Battery are on, hold down the UP arrow button for a few seconds.  Now your GOPOWERBIKE headlight should be on. Enjoy your ride.

(Please note that turning the headlights on is the same process for all GOPOWERBIKE models that have headlights included)

It's best to avoid riding your GOPOWERBIKE in dangerous weather conditions. Dangerous/treacherous weather conditions include: rainy, snowy, wet, or icy weather. In addition, we advise that one doesn't ride their bike when conditions affect the visibility of the cyclist or traction of the bike.

• Charge your GOPOWERBIKE battery for approximately 3-4 hours for a full charge.
  
• One should charge their GOPOWERBIKE Battery at a temperature of 55°-75°F. 

1. Make sure that the front wheel and tire are installed and secured properly 
2. Make sure that the battery is fully charged 
3. Check tire pressure/ inspect tires to make sure inflated sufficiently 
4. Make sure that the battery is locked and secure
5. Make sure the seat is fastened and secure
6. Check the brakes so that when you break the bike comes to a complete stop 

 Things you will need:

-         Rags (2, one for water, one to dry)

-         Bucket of water

-         Soap (any soap that is mild, hand soap works best)

1.       Lean your bike on its kickstand

2.       Put water, we recommend room temperature into a bucket

3.       Mix soap into your bucket of water

4.       Dip rag into bucket of water, try not to get too much of your rag wet

5.       Gently wipe down the framer of your bike. (Try to avoid using too much water in the locations a) by the battery b) by any electrical wires on the bike and c) the gears and throttles of the handlebars

6.       Once all areas are cleaned with wet rag, use the dry rag to wipe down and dry your GOPOWERBIKE

NOW YOUR READY TO START RIDING YOUR CLEAN BIKE!!!

HAPPY RIDING!!

Below is the monitor we use for the GoTerminator:

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Below is the monitor we use for the GoCruiser, GoSpeed, and GoExpress:

Our  bikes are shipped via Fedex. After you place your order, it typically takes about 1-2 business days for your order to leave our warehouse. Once your order leaves the warehouse you should receive the bike within 7 days.  An automated email confirmation will be sent to you  that includes your Fedex tracking info when your order leaves our warehouse.

Please see map below for estimated shipping days

Note: Discounted merchandise/Canadian orders may take an additional 48 hours to process.

GOPOWERBIKE currently ships to the Lower 48 States and Canada.

Since its founding, GOPOWERBIKE has developed and manufactured bikes and electric bikes for a wide network of distribution channels. It applies only the highest social and technical standards to each bike that it produces.

With the support of its partners, whose unparalleled knowledge of innovation and quality helps uphold its aesthetic, the founders traveled all over the world to create and develop new innovative ideas and concepts.

Central to its corporate philosophy is a commitment to maintaining and continuously improving strict quality standards, while offering functional products combined with excellent quality at an affordable price. GOPOWERBIKE manufactures high quality  bikes, electric bikes, and accessories at affordable prices for everyone.

Each product manufactured and  by GOPOWERBIKEs'  has been in conformity with all applicable contractual commitments and all express and implied warranties, and GOPOWERBIKE has no liability (and to the knowledge of GOPOWERBIKE there is no basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim or demand against it giving rise to any such liability) for replacement or repair thereof or other damages in connection therewith. No product manufactured, sold or delivered by GOPOWERBIKE  is subject to any guaranty, warranty or other indemnity beyond GOPOWERBIKE's applicable standard terms and conditions of sale, copies of which have been delivered to Buyer.

Warranty Excludes: what is considered wear and tear, acts of god, accidental, misuse, neglect, abuse, modification, improper assembly, or improper maintenance. 

For a warranty claim to be valid, any claim must be made through GOPOWERBIKE. Proof of purchase must be provided from an authorized GOPOWERBIKE retailer or GOPOWERBIKE.com. Warranty claims must be made within 1 year of purchase and has to have a valid proof of purchase.

Our warranty is as follows:

We are proud to announce the opening of our electric bike company, GOPOWERBIKE. GOPOWERBIKE develops and manufactures bikes to satisfy the everyday consumer needs. It applies only the highest technical standards to each bike that it produces. The founders had a vision for GOPOWERBIKE and are ecstatic for their dream to come true. Launched in 2015, GOPOWERBIKE has had and been a strong presence in the electric bicycle community.

GOPOWERBIKE manufactures high quality bikes, electric bikes, and accessories at an affordable price.

GOPOWERBIKE is the only electric bike manufacturer and direct to consumers. 

Our bikes are designed that they won't break your bank while having the highest of quality electric bike. 

RETURNS

Want to return your GOPOWERBIKE electric bike or accessory?

Let us know what is wrong with your order and one of our specialist will contact you. We will do our best to help solve and problems you may be experiencing. 

Please contact us at help@gopowerbike.com

• GOPOWERBIKE may charge up to 25% in restocking and shipping fees for returned items
• Box must be sealed and unopened
• Original shipping charges are non-refundable
• Accessory/replacement part orders: Able to return up to 28 days after purchase

Before a return is sent, the customer should contact GoPowerbike at help@gopowerbike.com.

Please address your return to:

GOPOWERBIKE 

462 7th Ave 9th Floor 

Manhattan, NY 10018

.

Changing the color or size of your bike can only be done if you order has yet to be shipped. If your

order has not shipped, we will cancel/refund your order and a new order can be placed with the

correct color or size. Please note, it is not possible for us to change the color or size of a bike order

without canceling/refunding your original order and having a new one placed. Also note that we do

not save any payment information so credit card data will have to be provided for the new order.

GoPowerBike reserves the right to put limitations on the combining, stacking, and use of any and

all promotions done via the website, email, social media, or any other channels where promotions

are detailed and/or distributed. GoPowerBike reserves the right to pause all promotions, codes,

and referral programs for some sales and for all new product launches. Any and all promos must be

used at time of purchase and cannot be used retroactively, promo codes cannot be stacked, used in

together, etc.

When you submit or post any material (including any photos or videos) via the Site, you grant us,

and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted,

worldwide license to use, copy, modify, transmit, create derivative works from, distribute, and/or

publicly perform or display such material, in whole or in part, in any manner or medium (whether now

known or hereafter developed), for any purpose that we choose.

When you purchase something from our store, as part of the buying and selling process, we collect

the personal information you give us such as your name, address and email address. In efforts to

verify and protect your identity, we leverage a third party 100% private and secure fraud checking

platform, Signifyd.

When you browse our store, we also automatically receive your computer’s internet protocol (IP)

address in order to provide us with information that helps us learn about your browser and operating

system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new

products, and other updates.

*We reserve the right to change/update these terms

*By placing an order via phone, you are agreeing to our terms of service

You are responsible for your own actions while using an electric bike. GOPower Bikes is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.

We reserve the right to refuse service, terminate accounts, or cancel orders in our sole discretion.