Terms – Gopowerbike
Call us at +1 646-927-0889 | FREE SHIPPING on all Electric Bike orders!

Terms

TERMS OF SERVICE

SHIPPING

Electric bikes shipped within the contiguous United States qualify for free shipping*.

We are currently only shipping to the USA.

In-Stock orders typically ship within 1-2 business days. Orders placed Friday-Sunday should ship out on Monday.

Canadian orders may take an additional 48 hours to process.

RETURNS

Want to return your GOPOWERBIKE electric bike or accessory?

Let us know what is wrong with your order and one of our specialists will contact you. We will do our best to help solve and problems you may be experiencing. 

Please contact us at help@gopowerbike.com

 

 

  • GOPOWERBIKE may charge up to 15% in restocking and shipping fees for returned items
  • Able to return a GOPOWERBIKE 28 days after Purchase
  • Box must be sealed and unopened
  • Original shipping charges are non-refundable
  • Accessory/replacement part orders: Able to return up to 28 days after purchase

Before a return is sent, the customer should contact GoPowerbike at help@gopowerbike.com.

(If possible, provide tracking number for any returned items being shipped back to us.) 

Please address your return to:

GOPOWERBIKE 

462 7th Ave 9th Floor 

Manhattan, NY 10018

 

Exchanges- How to Change the Color of the Bike Purchased- Post Order

Changing the color or size of your bike can only be done if you order has yet to be shipped. If your order has not shipped, we will cancel/refund your order and a new order can be placed with the correct color or size. Please note, it is not possible for us to change the color or size of a bike order without canceling/refunding your original order and having a new one placed. Also note that we do not save any payment information so credit card data will have to be provided for the new order.When you submit or post any material (including any photos or videos) via the Site, you grant us and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium (whether now known or hereafter developed), for any purpose that we choose.

SPECIAL OFFERS, CODES, AND PROMOTIONS

GoPowerBike reserves the right to put limitations on the combining, stacking, and use of any and all promotions done via the website, email, social media, or any other channels where promotions are detailed and/or distributed. GoPowerBike reserves the right to pause all promotions, codes, and referral programs for some sales and for all new product launches. Any and all promos must be used at time of purchase and cannot be used retroactively; promo codes cannot be stacked, used in together, etc.

User Submitted Content
When you submit or post any material (including any photos or videos) via the Site, you grant us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium (whether now known or hereafter developed), for any purpose that we choose.

 

Personal Information Policy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. In efforts to verify and protect your identity, we leverage a third party 100% private and secure fraud checking platform, Signifyd. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

*We reserve the right to change/update these terms

*By placing an order via phone, you are agreeing to our terms of service

 

Liability Disclaimer

You are responsible for your own actions while using an electric bike. GOPower Bikes is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.

We reserve the right to refuse service, terminate accounts, or cancel orders in our sole discretion.